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You may connect with your own irc client at irc.rizon.net, #EternalWoW.
We suggest you download your own irc client. mIRC is one of the best.
Please note that chat support for in game issues should be submitted via an in game ticket. Out of game issues may be handled in chat, but keep in mind that many people will be AFK (away) much of the time, and you may have to stay around awhile in order to get your question answered by the community.