[Cyph3r]

Some of you have been plagued by ‘The European Lag Issue’, as I’ve come to call it. At first, in an effort to determine the cause, I had you supply trace information here.

After reading this information, there were really no huge problems visible, so I started considering the problem for awhile. I had the idea to trace routes back to the users in these posts. Once I did this, I discovered the issue. One of the world’s bigger uplink providers of bandwidth, Telia.net, was having tons of packet loss – around 25% - and pinging at times up into the 3000’s.

I showed this to my datacenter, which verified that it is indeed a big issue, but they responded with what I suspected. They can do no more about the issue than we can. Which is to say, nothing. The issue has nothing to do with Eternal or even Eternal’s datacenter or even Eternal's datacenter's direct uplink providers.

I started to search the Internet, hoping to find more information. And, boy did I ever. This provider has been the source of many problems over the past weeks for WoW retail, other private servers, and even other games such as Rift. There are hundreds of threads complaining to their game maker or server host, who can also do nothing about the issue.

See:

• http://www.lmgtfy.com/?q=telia.net+packet+loss+june+2011
• http://eu.battle.net/wow/en/forum/topic/2064227642
• http://eu.battle.net/wow/en/forum/topic/2151592042?page=2
• http://forums.riftgame.com/showthread.php?198572-Latency-Issues/page9
• http://forums.site5.com/showthread.php?t=12229
• http://blue-en.mmozone.de/technical-support/t2151593980-high-latency.html

One of our colleagues posted a thread on how to use a proxy server to connect. This method, assuming you happen to take a non-Telia route to our server, will give you good results. It is also proof that the problem is nowhere near us, as if it were, using a proxy server would make no difference.

You can call your ISP's, which are unlikely to be able to do a whole lot. Your only real way to resolve this is to wait, contact Telia, or use a proxy server.

Will update as I learn more.

[seksan93srb]

First Im from Serbia(Europe), and i had lots of lags past 2 days but not any more, i don't know what you done but you done awesome job. Thanx keep up good work!

[Nibbix]

It's great that you have looked in to this cypher, as everyone was asking what was going on with those lag spikes. The good thing is that, I live in the Netherlands and I have a latency of about 150 and I can play normally. I have no lag what so ever, so at first I did not really thought that anyone else could really have that problem, without it being themselves.

[Knight3]

I am from Eu. Yesterday morning (around 4am server time) i had still problems with lag ( bg,raids 2k+). When i tried evening again (around 3pm server time) my lag was gone. Tested bg, raids everywhere was less then 200ms, same this morning. So everything good here again & no i don't use any proxy etc stuff.

[senttel]

OMG, lag is GONE! Thank you!

[Noozdormu]

No lagz here anymore. Thanks ! (:

[impazz]

EU here, never had lagg before the new core and no lagg after.

[StrayXIIIGM]

I am relieved and glad to hear that you players who had this major lag issue are now set and good to go. However there is something I would like to point out and that is we did not do anything. This idea and guide came from a normal player, then a forum moderator looked at it. I viewed it, and brought it to my superiors. The moral, players can help themselves! Alot of things and issues can be answered just by asking around or whatever keep that in mind.
With that Adieu
-Stray-

[cooze]

Great! Greece here..Even If our Internet Connections suck here I can fairly say that I can play normaly without any problems...Thanks alot Cypher

[kassy1]

Gladly I don't use or have Telia.net! I'm having a Danish Internet Service Provider (ISP) and I my Latency/MS is only at 161.
When I move to my other place, I might be going from 161ms to 30-60ms, because of a connection upgrade from 12/2mbit to stunning 50/50mbit, but thanks for the topic/notice, Cyph3r.

Sincerely,
Kassy1.

[hbj77]

LOL I had Telia.net a long time ago (right after WoW was released) and had a very hard time back then playing, I even talked to a blizzard supporter and he couldnt do anything so i changed from our local isp (that used Telia) to Cybercity and problem was gone.

I came back to our local isp again a year ago but now wer not using Telia any more

So as you can see its not a new problem Telia has cus what is it allmost 5½ years since WoW was released.

[SerbianShaman]

Yea me too
There is lag somethimes
but no so laggy today

[blackslap]

it's getting impossible to play :X

[ruineo]

I'm from Portugal and i got several times disconnected(among those, i was raiding icc 10hc!!) since they tried to fix the problem :C

[breznica123456]

Yo dude. Thanks a lot! I'm getting low ms whole day! I can finally do raids and Bg's normal. Thanks and keep up the good work!

[eatmywow]

i have a idea o.O replae a realm or make another realm then swith half the players on the other one that will balance it

[rabbeh]

Hey, about 2 weeks ago my ms went up and never came back down... I used to run 200-250max.. now i never get below 300 400avd.... as it gets to midday my time it gets worse and worse tilll its unplayable. THis happend about 4 months ago for 2 weeks aswell then fixed itself or something... any ideas.... ?

[N0Fearz]

I didn't have problems with they introduced the problem ingame. My latency was normal. But for like one week ago till now, my latency reaches around 2000 everyday between 8 pm till 1 am. It's getting unplayable and is becoming a real problem to me.
Something has to be done as, I think, there is no reason to say it can't be: the server once had run good and didn't have any problems. Trace the difference between the two situations and try to decrease it. It can't be impossible.

[gorlack]

First Im from Serbia(Europe), and i had lots of lags past 2 days but not any more, i don't know what you done but you done awesome job. Thanx keep up good work!

I am from Serbia too and the same goes for me! Thanks!

[tatkobot]

I dont know about you guys but i hadn't played wow for a month but back then there was no lag at all.
Anyway today i logined and i had 3k latency and i've just started my computer. 1 hour later the lag dropped to 200 but i still had 6 fps and keeps on like that. Can some1 help ?