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Announcements from the staff

Re: Hacked

#321 by niek2311 » Sat Oct 01, 2011 2:58 am

All my honor is gone after the hack. Can a GM give it back??
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Re: Hacked

#322 by Candybomb2 » Sat Oct 01, 2011 3:24 am

niek2311 wrote:All my honor is gone after the hack. Can a GM give it back??


Their still fixing it, so have patience and wait. And btw it's not so hard to go bg and earn honor, isn't it?
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Re: Hacked

#323 by devilrich » Sat Oct 01, 2011 5:33 am

Mantheren wrote:or is it best to just not log in at all?

I'm wondering this as well..
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Re: Hacked

#324 by Candybomb2 » Sat Oct 01, 2011 8:27 am

devilrich wrote:
Mantheren wrote:or is it best to just not log in at all?

I'm wondering this as well..


I logged in and everything worked normally, no one even talked about that hacker thing. So I think you can log in aswell.
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Re: Hacked

#325 by devilrich » Sat Oct 01, 2011 9:16 am

Ok thanks, time to get back in business then :P
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Re: Hacked

#326 by Cyph3r » Sat Oct 01, 2011 10:04 am

Candybomb2 wrote:
Mantheren wrote:or is it best to just not log in at all?



I logged in and everything worked normally, no one even talked about that hacker thing. So I think you can log in aswell.

Yes, it's officially safe to play. Sorry, I guess I should have explicitly stated that already.
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Re: Hacked

#327 by ikimi779 » Sat Oct 01, 2011 5:39 pm

Well, it been more than 24 hours now, and my gear arent back yet.. should i wait for some more time or start looking for ways to get them via raid?.. :?:
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Re: Hacked

#328 by Mantheren » Sun Oct 02, 2011 12:27 am

I was wondering how far along on the process things have progressed, As far as returning items an such. It would give us all a rough idea on when to start looking on our characters that were affected.

By the way I have asked this a few times in tickets but no one has bothered to say anything in response. Should we be entirely off the affected accounts or is it alright to play the unaffected characters or even the affected ones. I would like to know a answer to that so i am not getting in the way of the return process for my account. I would hate to find out i was standing in the way of it being done on my account by being on it.
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Re: Hacked

#329 by noah11213 » Sun Oct 02, 2011 12:29 am

Mantheren wrote:I was wondering how far along on the process things have progressed, As far as returning items an such. It would give us all a rough idea on when to start looking on our characters that were affected.

By the way I have asked this a few times in tickets but no one has bothered to say anything in response. Should we be entirely off the affected accounts or is it alright to play the unaffected characters or even the affected ones. I would like to know a answer to that so i am not getting in the way of the return process for my account. I would hate to find out i was standing in the way of it being done on my account by being on it.


I second this. I know you guys are working super hard to get everything restored, and I'm sure it's a huge pain in the ass. Just some sort of an update, or eta, or any sort of news about whats happening would be awesome. Thanks.

edit : I guess more specifically I'm asking about the bugged quests on Remorse, as without being able to advance those, there isn't much to be doing.
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Re: Re: Hacked

#330 by iDani3l » Sun Oct 02, 2011 2:39 am

noah11213 wrote:
Mantheren wrote:I was wondering how far along on the process things have progressed, As far as returning items an such. It would give us all a rough idea on when to start looking on our characters that were affected.

By the way I have asked this a few times in tickets but no one has bothered to say anything in response. Should we be entirely off the affected accounts or is it alright to play the unaffected characters or even the affected ones. I would like to know a answer to that so i am not getting in the way of the return process for my account. I would hate to find out i was standing in the way of it being done on my account by being on it.


I second this. I know you guys are working super hard to get everything restored, and I'm sure it's a huge pain in the ass. Just some sort of an update, or eta, or any sort of news about whats happening would be awesome. Thanks.

edit : I guess more specifically I'm asking about the bugged quests on Remorse, as without being able to advance those, there isn't much to be doing.

We are working on the fix. Just have sure patience.
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Re: Hacked

#331 by Cyph3r » Sun Oct 02, 2011 5:06 pm

noah11213 wrote:
Mantheren wrote:I was wondering how far along on the process things have progressed, As far as returning items an such. It would give us all a rough idea on when to start looking on our characters that were affected.

By the way I have asked this a few times in tickets but no one has bothered to say anything in response. Should we be entirely off the affected accounts or is it alright to play the unaffected characters or even the affected ones. I would like to know a answer to that so i am not getting in the way of the return process for my account. I would hate to find out i was standing in the way of it being done on my account by being on it.


I second this. I know you guys are working super hard to get everything restored, and I'm sure it's a huge pain in the ass. Just some sort of an update, or eta, or any sort of news about whats happening would be awesome. Thanks.

edit : I guess more specifically I'm asking about the bugged quests on Remorse, as without being able to advance those, there isn't much to be doing.

We've done all the fixing we will be doing. If anyone is still having issues, we have threads on the forum for missing items, and gm ticket for the rest.
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Re: Hacked

#332 by phalanx13 » Sun Oct 02, 2011 7:57 pm

ETERNAL
You lost your items (from vote points, VIP or with screenshots) = post here:
eternal/item-s-lost-issues-please-post-here-t52910.html


Your lost your character = post here:
eternal/character-lost-issues-please-post-here-t52913.html





REDEMPTION
You lost your items (from vote points, VIP or with screenshots) = post here:
redemption/item-s-lost-issues-please-post-here-t52912.html


You lost your character = post here:
redemption/character-lost-issues-please-post-here-t52914.html




REMORSE
You lost your items (from vote points, VIP or with screenshots) = post here:
remorse-3-3-5-255-funserver-f278/item-s-lost-issues-please-post-here-t52900.html


You lost your character = post here:
remorse-3-3-5-255-funserver-f278/character-lost-issues-please-post-here-t52905.html


Your quest rolled back / quest chain became bugged due to the hacks (needs screenshots) = post here:
remorse-3-3-5-255-funserver-f278/quest-chain-bug-issues-t52908.html



FALSE REPORTS WILL BE MET WITH A BAN.

ONE POST PER PLAYER IS ENOUGH.


You post only the information being asked.
If what you provided cannot be understood or it lacks details then you'll make it harder for us to assist you.
If you post in the wrong area it will get lost in the shuffle or removed.





Again please be reminded:

CHECK YOUR MAILBOX IF THE ITEMS HAVE BEEN SENT/RESTORED THERE


IF THE LOST ITEMS ARE FROM VOTE POINTS OR VIP

- mention that here
Examples:
- Relentless Item of Good DPS = 50 vote points
- Santified Lightsworn Armor of Healadins = 40 VIP



IF THE LOST ITEMS ARE FROM IN-GAME

- if you have screenshots, post them
- if you don't have screenshots, then there's really nothing that can be done at this time
- so do NOT post if you do NOT have screenshots of lost items obtained -in-game-


REFRAIN FROM POSTING INCOMPLETE / FALSE / REDUNDANT REPORTS.
YOU ONLY NEED TO POST ONCE. AND WE ONLY NEED THE INFORMATION WE ASK FOR.
- No Multi Posting / No Side Commentaries

They will cause confusion, prevent us from helping others, be removed or cause you to get banned.
REDEMPTION

ll The Nexus ll <HORDE>

-- For Interested Applicants -- Please go to:
http://the-nexus.enjin.com

-- For more info about the guild-- Please go to:
http://wiki.eternal-wow.com/index.php/The_Nexus


~~,
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Re: Hacked

#333 by Gogexa » Wed Oct 26, 2011 1:06 pm

gm can you help me my acc hacked
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Re: Hacked

#334 by motorka3 » Sat Nov 05, 2011 10:53 am

Plz i need your help.Someone has changed my password.My account name is motorka2.Plz i need my password back. Today i spooted suspecious man who told that if i dont give him remorse gold he will do something with my account.I think his named is Immagebro.My old password was ovojespartaa1
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Re: Hacked

#335 by alexlmjustice » Wed Dec 21, 2011 1:00 pm

Just wanted to sya, Cheers Cyph3r, we owe you big time.
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