STEP 1:
On the main page of the website locate the ACCOUNT tab on the bar below the main banner.
STEP 2:
Click the ACCOUNT tab to go to your accounts control panel, you will then see a list of your characters on the right handside, locate you deceased or stuck character in the list. IMPORTANT: make sure you are logged out of wow before you go any further.
STEP 3:
After finding your character in the list follow across from its name to a box that says CHOOSE ACTION, click it and select the required action. You will also notice next to the box a smaller box containing a ">" in it, clicking this will carry out the choosen action. The page should then auto refresh and at the top of the account page will be a green box with a confirmation of the action success, unless you were not first logged out of your wow game.
As requested heres the screeny each step is marked on the picture.














