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Announcements from the staff

Today's Realm Problems

#1 by HeXagon » Fri Nov 12, 2010 7:27 am

At 6:48am Central Time our game server decided to restart the MySQL server to complete the automated installation of a patch. This patch provided a security update.

Unfortunately a change I made months ago kicked into effect. This change increased the InnoDB database storage engine's log size from the default 5MB to 1GB. Since the log files already existed the database engine didn't know how to handle the file size change and refused to load the database handler needed to read InnoDB databases. Most programmers know that TrinityCore uses InnoDB for its superior transaction handling and speed.

Once this change affected the realms, it also affected the website. Don't worry, your characters did NOT go poof.

At about 7am I received a phone call from our Staff Manager 'Mattmeck'. He informed me of the issue. As of 7:12am Central Time the MySQL server was fixed and the realms were booting back up. All realms should be back online at this time.

Let me make sure to make this clear: No data was lost. The server did what it was supposed to do and protected itsself from data corruption.

TL;DR - MySQL server crapped its pants because of human error. Human error fixed and stuff is back online in a total time of about 30 minutes.

We apologize for the unscheduled downtime.
"Make it idiot-proof, and someone will make a better idiot."
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Re: Today's Realm Problems

#2 by tiamant » Fri Nov 12, 2010 7:38 am

Hmm I my self just felt a small rollback ....so anyone missing some limbs or arms of their characters (kidding). Seriously thanks for the update. Still check your characters if necessary <3.
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Re: Today's Realm Problems

#3 by HeXagon » Fri Nov 12, 2010 7:42 am

tiamant wrote:Hmm I my self just felt a small rollback ....so anyone missing some limbs or arms of their characters (kidding). Seriously thanks for the update. Still check your characters if necessary <3.


Oh, I so hate you. (jk). People are going to read the beginning and ignore the rest of your post.
tiamant wrote:Hmm I my self just felt a small rollback ....


And go. ROLLBACK WTF!?!?!?!111

So, to be clear, THERE WAS NO ROLLBACK. This person was just being a joker.
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Re: Today's Realm Problems

#4 by cincin66 » Fri Nov 12, 2010 8:50 am

Just wanted to say thanks for letting us know what is goin on.
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Re: Today's Realm Problems

#5 by zoeth » Fri Nov 12, 2010 8:59 am

oK i'm understan, thx, repair :D
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Re: Today's Realm Problems

#6 by Symmie » Fri Nov 12, 2010 9:24 am

+10 points sir.
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Re: Today's Realm Problems

#7 by predat0rshaman » Fri Nov 12, 2010 9:27 am

why redemption is every 5 sec restarting?
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Re: Today's Realm Problems

#8 by HeXagon » Fri Nov 12, 2010 10:03 am

predat0rshaman wrote:why redemption is every 5 sec restarting?


It's not restarting every 5 seconds, but It did crash a bit ago due to a bug / exploit in the realm. I have applied a patch and it will fix a major exploit the next time the realm starts.

The patch has to do with attempting to put items in bags that are not equipped. Hackers like to do this.
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Re: Today's Realm Problems

#9 by juiceman69 » Fri Nov 12, 2010 5:36 pm

Thank you for the quick response and professional design of the system :)

You rarely get to hear thanks when something goes right (your recovery action) but if something is wrong every window licker will type out an all caps hate mail.

Again, kudos to you and your staff.
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Re: Today's Realm Problems

#10 by blackskull101 » Thu Nov 18, 2010 4:02 pm

zoeth wrote:oK i'm understan, thx, repair :D

How do i actually install Eterna-Wow. Just downloaded the launcher.

-- Thu Nov 18, 2010 4:02 pm --

zoeth wrote:oK i'm understan, thx, repair :D

How do i actually install Eterna-Wow. Just downloaded the launcher.
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