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gm help me

#1 by xonaa » Sat Feb 04, 2012 10:11 am

gm please unban my donator character taurenchief account name jaghparast plz unban it
xonaa

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Re: gm help me

#2 by Zorras » Sat Feb 04, 2012 10:23 am

Yes, your account is banned.

You may appeal the ban but you have to log into that account and talk to gms about it on Ban appeal section, we don´t deal with ban appeal on realms section.

If you don´t know how to do it, please check this guide.

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Re: gm help me

#3 by xonaa » Sun Feb 05, 2012 7:39 am

i can't log on website with banned account and i ddon't know how to do that with another account if you can post how to do thet
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Re: gm help me

#4 by Zorras » Sun Feb 05, 2012 7:55 am

You´d be able to see the ban appeal section when you log on the banned account and you click on item store.

Any further doubt, check this guide out.

If you can´t log on website with the banned account for any reason, as your account is donor, you might send an email from your email address you donated from (Paypal email address or Moneybookers email address) to accountrecovery@eternal-wow.com saying "I wish to recover the account named: _________

After sent the email, a Donation Admin or a Staff member will contact you through the email associated to your donor account(paypal or moneybookers). He/she will ask you for the paypal and other bills to check if in fact you are the owner.

Once, any staff member has resetted the password of that account, you might log on website and do a ban appeal.

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